ION Setup gives 'Unrecognized Serial Number' Error
Goals and Symptoms
Summary
ION Setup will display an error message if the incorrect serial number was used during installation or if the serial number was changed after installation.
All installations of ION Setup should use the same serial number (0409-0001-102-3574).
Symptoms
When starting ION Setup, the following error is displayed:
Error reads:
Unrecognized Serial Number.
Execution halted.
Causes and Fixes
CauseThis error is likely caused by the user entering their ION Enterprise serial number for ION Setup during installation.
Resolution
Open the Registry Editor
Click Start > Run...
Type regedit and click OK
Expand HKEY_LOCAL_MACHINE > SOFTWARE > Schneider Electric > ION Setup > 2.1, as seen below
Edit the SerialNumber key, and change it to the corrent serial number for ION Setup
Legacy KB System (APS) Data: RESL188495 V1.0, Originally authored by KBAdPM on 10/17/2007, Last Edited by KBAdPM on 10/17/2007
Related ranges: ION Setup 2.1