Browse FAQs

SPM 7.0.X Web Applications web page is blank

Published date: 03 December 2018

Issue:
A customer attempts to open the Web Applications page of their SPM system, but the login screen does not populate and only shows a blank white screen.


Product Line:
SPM7.0.X

Enviornment:
Power Monitoring Software

Cause:
The possible causes for the SPM Webpage being blank could be due to the fact that the
Schneider Electric Service Host services not being started or a SilverLight issues within the browser

Resolution:
Please try the 3 solutions provided below:

1.) Ensure that the 3 Schneider Electric services Schneider Electric Service Host CoreServicesHost, Schneider Electric Service Host DataServicesHost, and Schneider Electric Service Host ProviderEngineHost are running. 

2.) Perform an iisreset in an elevated command prompt (as an Administrator).

3.) If the web page still shows white reinstall Microsoft Silverlight as the installation may have become corrupt.


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