Technical FAQs

Advantys installation window appears after starting 'ProWORX 32'

Goals and Symptoms

The 'Advantys Configuration Software' install window appears after starting 'ProWORX 32'

Facts and Changes

'ProWORX 32'...all versions

Causes and Fixes

If you try to start 'ProWORX 32', the Windows Installer message for the 'Advantys Configuration
Software' appears. After a few seconds, another window appears asking the user to insert the installation
CD for the software.

The reason why this happens is becuase the 'ProWORX 32' is designed to takes full advantage of the self-
repairing features offered by the Microsoft Windows Installer. If a critical shared resource is missing, such
as a file or registry key that 'ProWORX 32' requires to start, the Windows Installer detects this and repairs
the program. The installer is asking for the 'Advantys Configuration Software' disk because it was the most
recent listed installation that the Windows Installer database recorded. If the source files or installlation CD
are not accessible, the Windows Installer dialog box will appear during the repair process requesting the
location.

To resolve the issue, insert the requested installation CD.

It can see from the attachments that this is not a 'Schneider Electric' product related problem because it
can happen with any software that uses Microsoft shared components and the Windows Installer.

The following attachments can also be viewed at
http://support.microsoft.com/kb/289284
http://support.microsoft.com/kb/235620
http://support.microsoft.com/kb/825941

Attachments

(Removed File URL: 184173_F136/kb235620.zip)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/490e5bc356c915e4c12575cb00528c94/fl_block_5/0.544?OpenElement&FieldElemFormat=gif)(Removed File URL: 184173_F136/kb825941.zip)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/490e5bc356c915e4c12575cb00528c94/fl_block_5/0.12A6?OpenElement&FieldElemFormat=gif)(Removed File URL: 184173_F136/kb289284.zip)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/490e5bc356c915e4c12575cb00528c94/fl_block_5/0.2004?OpenElement&FieldElemFormat=gif)

Legacy KB System (APS) Data: RESL184173 V2.0, Originally authored by AlCh on 05/25/2007, Last Edited by AlCh on 06/04/2009
Related ranges: ProWORX, Advantys STB