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Video: What to do if the system is missing native shutdown battery options / How to restore HID UPS device driver.

Published date: 02 April 2019

Issue:
Missing native shutdown battery options in Windows

Product Line:
Back-UPS and Smart-UPS

Environment:
All supported Windows OS

Cause:
When viewing Power Options (go to Control Panel - Power Options) you may find that the configurable battery shutdown options are missing / not available. This may be caused by the HID driver (Human Interface Device) being updated from HID UPS to APC UPS or APC Battery BackUP.

Solution:
If you are no longer using PowerChute software and want to utilize native battery options you may need to roll / revert the HID Driver to HID UPS.
The featured video explains how to revert / restore HID UPS Driver that will allow for the configuration of native battery shutdown option.
For information on how to configuring Windows  Vista, 7, 8, 10, 2008, 2010, 2012, 2016 to safely shutdown without using APC's PowerChute software please review FAQ  FA159653


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