Browse FAQs

Video: Back-UPS XS/RS "G" & "M" Manual Adjustment for Sensitivity

Published date: 08 November 2019

Issue:
Demonstration of the adjustment for the internal input AC Sensitivity and Transfer Voltages of the Back-UPS XS/RS 'G' & 'M' families.
Symptom may be seen as frequent transfers to battery power or constant "clicking" being heard from the unit.

Product Line:
Back-UPS Pro XS/RS/NS

Environment: 
BR700G/BR1000G/BR1500G
BX850M/BX1000G/BX1300G/BX1350M/BX1500M/BN1080G/BN1350G

Cause:
The Back-UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected equipment. In situations where either the Back-UPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust the transfer voltage.

Resolution: 
Process is to adjust for frequent line issues such as Line Noise (Total Harmonic Distortion), Brownout or Over Voltage conditions using the method below.
  1. Connect the Back-UPS to an AC power source. Be sure the Back-UPS is turned off.
  2. Press and hold the POWER button for six seconds. The load capacity bar will flash on and off, to indicate the Back-UPS is in Program mode.
  3. Press the POWER button again to scroll through the menu options. The Back-UPS will beep to confirm the selection. Refer to the table for an explanation of the transfer voltage sensitivity levels.
Sensitivity Indicators

 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.