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Data Center Expert | Surveillance frame rate when NetBotz communication is SSL

Published date: 23 December 2018

Issue:
StruxureWare Data Center Expert surveillance slows when communicating to NetBotz appliance(s) using SSL.

Product Line:
InfraStruXure Central (ISXC)
StruxureWare Data Center Expert (DCE)
NetBotz (series 300 and higher)

Environment:
InfraStruXure Central (all verisons)
StruxureWare Data Center Expert (all verisons)
NetBotz (all versions)

Cause:
Regardless of the frame rate you have set within the Data Center Expert surveillance settings, the maximum frame rate Data Center Expert will receive from a NetBotz appliance is 5 frames per second. This is due to the overhead that SSL creates.

Resolution:
This is working as designed. Without the encryption and decryption in SSL, surveillance frame rates will remain as configured. This issue effects both version 2 and version 3 NetBotz appliances.
 

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