Professions

Anticipate needs, find solutions, guarantee the Group's Quality policy... The quality manager's mission is to obtain and consolidate the customer's satisfaction over the long-term; this mission is at the centre of Schneider Electric's strategy.

The quality manager's missions are organised around three major poles according to the task which he has been given:

• Defining a Quality policy through surveys, conducted for example in collaboration with internal auditors trained in quality management. This task is completed by writing the company's quality manual

• Putting in place an operational organisation to make staff members aware of new Quality requirements and ensuring that they are enforced.

• Anticipating customers'needs to provide a response that is constantly better adapted in terms of reactivity, service, deadlines, etc.

• It is part of the quality manager's job to inform employees about actions carried out. The objective: to bring all players to integrate quality requirements as part of their everyday behaviour.

• Problems encountered, solutions found and applied... The quality manager reports to managers and his superiors on the results of these measures. He also writes and publishes documents, such as reports, to provide global information about his activity.

To explain, motivate and persuade his employees of the benefits of a Quality policy, the quality manager works with different players: auditors who carry out surveys and reports, operators responsible for enforcing quality actions, animators-consultants who provide a consulting role.

A quality manager may have the opportunity to place his experience at the service of logistics or production management units.

Education and training 
University training or engineering degree specialising in quality

Professional experience 
The candidate may have occupied a position in the quality field:
• Auditor, whose role is to evaluate a company's quality system
• Operator, whose role is to enforce quality actions
• Animator, whose role is to make teams aware of quality stakes

Qualities required 
• Knowledge of a technical sector
• Aptitude for team work
• Good human relations and animation skills
• Excellent sense of organisation
• Knowledge of the field and of the company
• Knowledge of quality procedures
• Communication skills