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Responder - A Smarter way to deal with outages

Detect, locate, and respond to outages faster

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Schneider Electric’s Responder OMS is a comprehensive, cost-effective solution that helps you reduce the duration of outages by locating them faster – and having better information at hand to direct your response. Since it seamlessly integrates with Schneider Electric’s world-leading ArcFM™ Enterprise GIS, your costs are reduced and you realize even more power and capabilities from your GIS software investment (integration with other common GIS products is also supported).


Schneider Electric’s Responder offers key benefits:

  • Maximized reliability
  • Minimized outages
  • Improved customer satisfaction
  • Reduced cost
  • Improved safety.
  • Call entry and visualization
  • Incident creation and management
  • Graphical User Interface (GUI) based on ArcMap
  • Near real-time operation and fast, efficient updates
  • System reliability reports
  • History management and reporting
  • Crew dispatch and tracking
  • Network management – switching, tagging, cuts
  • Support for Web and desktop access
  • Support for alarms and events
  • An application built on open standards, utilizing non-proprietary programming languages and providing standard interfaces for integration with other systems such as SCADA and telephony
  • Additional ad hoc reports
  • Support for regions
  • Support for gas and water
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