Technical FAQs

Ask a Question

'Schneider Electric Software Update' tool to fails when trying tocheck on updates or download updates for the Concept programming software.

Goals and Symptoms
This resolution provides an explanation on what could cause the Schneider Electric Software Update to fail when
trying to connect to the server to check on updates or download updates for the Concept programming software.

Facts and Change
SESU, Concept

Causes and Fixes 
If the Proxy Server settings is enabled in the Internet Explorer communications option page,  it will prevent the Schneider
Electric Software Update tool from accessing the server.  This will result in the error message 'Can't get to the Schneider
Electric server' to be returned.

To resolve the issue, disable the proxy setting.

 
Was this helpful?
What can we do to improve the information ?