Technical FAQs

Ask a Question

Unable to send from events in SystemLog

Issue
Any of these:
  • Error in the system log - 'Caught 'RequestThread: unknown' file .\network.cpp line 217'
  • The system log fills with events like 'Unable to send from xxxx to xxxx'
  • All real time communications stops
  • No logs will be uploaded by the Log Inserter
Product Line
Power Monitoring Expert 7.2.2 (only)
Important: This patch does not apply to any other version.

Environment
Windows services

Cause
ION Site Service

Resolution
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

Check the SystemLog and verify the following events occurr:
  • Unable to send from IONSERVICES.<server-name> to <server-name> 
  • Unable to send from LOGINSERTER.<server-name> to <server-name>
  • Unable to send from TREEMON.<server-name> to <server-name> 
If so, apply the patch attached:
  1. Shut down all the ION services
  2. Rename siteserv.exe - it's in the ..\system\bin directory (do not delete this file)
  3. Copy in the attached siteserv.exe hotfix
  4. Restart the ION Services

 
Was this helpful?
What can we do to improve the information ?