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EM4800 Configuration tool error "The file 'C:\Users\...\6312-temp.xml' does not contain valid XML tag structure."

Issue
The EM4800 configuration tool gives the following error when attempting to connect to a meter or load a configuration.
"The file 'C:\Users\...\Documents\triacta\6312-temp.xml' does not contain valid XML tag structure."


Product Line
E4800
EM4800

Environment
EM4800 Configuration Tool

Cause
The meter's configuration file (.xml) contains an invalid XML character.

Resolution

Note: The meter's configuration file name (meter.xml) will be dependant on what was previously saved. If you can not locate a copy of the configuration file, then the meter's configuration will have to be recreated.

If you have a saved copy of the configuration file:
  1. Locate the meter's configuration file (C:\Users\...\Documents\triacta\meter.xml)
  2. Right click on the file and select Open with > Notepad
  3. Remove invalid XML character ( & < > " ' )
  4. Save the .xml file
  5. Open the EM4800 Configuration Tool
  6. Select Unit > List...
  7. Uncheck Load Config
  1. Select the device in the device list, click OK
  2. Select Unit > Open
  3. Click on Yes when prompted to load the file
  1. Navigate to the meter's configuration file
  2. Send configuration to device (Select Unit > Send...)
If you DO NOT have a saved copy of the configuration file:
  1. Open the EM4800 Configuration Tool
  2. Select Unit > List...
  3. Uncheck Load Config
  1. Make the appropriate configuration changes
Note: Avoid using invalid XML characters ( & < > " ' ) when assigning meter names
  1. Select Unit > Save to save the configuration
  2. Select Unit > Send to send the configuration to the device

 
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