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PME 7.2 / PME 8.0 - Setup Fails at Check System step: Check for Valid Versions

Issue
The PME 7.2/8.0 upgrade installer fails at the check system step of the process. The setup type is incompatible and prompts the user to "Check for Valid Versions".



Product Line
StruxureWare Power Monitoring Expert Base Edition, Data Center Edition, Health Care Edition

Environment
Power Monitoring Expert 7, Power Monitoring Expert 8, SQL Server 2008 R2/2010/2012/2014 Standard/Express

Cause
The installer fails at the check system step as a result of an attempt to upgrade/install an incompatible version of PME.

Resolution
1. Ensure that the Power Monitoring Expert software is being installed on a compatible version of Microsoft Windows.

PME 7.2:
32-bit:
- Windows 7 Professional/Enterprise, SP1 

- Windows Server 2008 Standard/Enterprise, SP2
64-bit: 
- Windows 7 Professional/Enterprise, SP1 
- Windows Server 2008 Standard/Enterprise, SP2, and R2 SP1
- Windows Server 2012 / R2 Standard/Enterprise

PME 8.0:
32-bit/64-bit: 
- Windows 7 Professional/Enterprise, SP1
- Windows 8.1 Professional/Enterprise
- Windows Server 2008 R2 Standard/Enterprise, SP1
- Windows Server 2012 Standard, SP1
- Windows Server 2012 R2 Standard

2. Ensure that the correct edition of PME is being installed/upgraded from the current version.

Example:

- It is possible to Upgrade from Power Monitoring Expert 7.2 Base Edition to Power Monitoring Expert 8.0 Base Edition.
- It is possible to Upgrade from Power Monitoring Expert 7.2 Data Center Edition to Power Monitoring Expert 8.0 Data Center Edition.
- It is possible to Upgrade from Power Monitoring Expert 7.2 Health Care Edition to Power Monitoring Expert 8.0 Health Care Edition.
- It is possible to Upgrade from Power Monitoring Expert 7.2 Base Edition to Power Monitoring Expert 8.0 Data Center Edition.
- It is possible to Upgrade from Power Monitoring Expert 7.2 Base Edition to Power Monitoring Expert 8.0 Health Care Edition.
It is not possible to Upgrade from Power Monitoring Expert 7.2 Data Center Edition to Power Monitoring Expert 8.0 Base Edition.
- It is not possible to Upgrade from Power Monitoring Expert 7.2 Health Care Edition to Power Monitoring Expert 8.0 Base Edition.
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