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Unable to post events to the Event Logging Service - Is ELS running and Configured correctly?

Issue
Event Notification Module 8.3 "Unable to post events to the Event Logging Service – Is ELS running and configured correctly?”

Product Line
Power Monitoring Expert 8.0
Event Notification Module 8.3

Environment
Monitoring and Diagnostics web interface

Cause
Else, ENM 8.3 was installed when there was an issue with resources on the machine. The Hotfix 47138 was applied that replaced the Alarms.ENMAlarms.dll

Resolution
The error comes up in two scenarios.

1. If the service is not started start the service.
Start -> Run -> Services.msc
Start the SE Event Logging Service
2. If the service is running:
  • Stop All ENM Services. This can be done in the Services Tab in the ENM Configuration webpage.
The Services are:
PL Alarm Sentry Host Service
SE Event Gathering Service
SE Event Notification Service
SE Event Logging Service

*Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*
  • Open SQL Management Studio
  • Backup the PLES_EVENTSYSTEM database
  • Execute the following SQL Query
USE PLES_EVENTSYSTEM
Delete from dbo.AlarmEvents
  • Start the ENM Services
The Services are:
PL Alarm Sentry Host Service
SE Event Gathering Service
SE Event Notification Service
SE Event Logging Service
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