Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Don’t miss the latest events, videos, or articles. It’s all in our news bulletin.Sign up now
Schneider Electric Global Website×
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
|Problem||In some cases, a non admin user (STANDARD WINDOWS USER) is not able to launch the Ecodial application. The system prompts for an admin username and password. This makes the application unusable for a non admin user on the system.
However, for an admin user the application works fine.
|Cause:||The problem is with a 3rd party component and Live Update component not working with .Net Framework 3.5.
|Applies to:||Ecodial 4.4 SP1 and above on Win 7 x86, Win 7 x64
|Resolution:||*** Please note that since we are not supporting Windows XP anymore, the fix will not work for Windows XP users***
The issue is resolved by upgrading and recompiling the component's DLL to .NET Framework 4.5
1. Upgrade the system to .NET Framework 4.5
a. This is an optional step as the patch will upgrade the system to .NET Framework 4.5 ( included as part of the installer)
2. Install the new installer with fix patch
a. Since the user is a non admin user, only a admin user on the PC can install the software
Live Update install:
1. Launch the application via an admin user
2. Download the latest patch
3. Install the new patch
|Patch Availability:||Stand along installer
|Patch Availability Date:||6/Oct/2014 : General patch availability, Ecodial 4.4 BE and Ecodial 4.4 NL
For other countries, Please request a patch for your country by contacting Ecodial Localization team
|Patch Deployment:||Please upload the new installer of Ecodial (which comes with the patch) on Schneider Web site.
Also, ask the localization team to make it available via Live Update for the country version
Will not work for Windows XP users.
With the fix provided, the non admin user will be able to work with the Ecodial application but will not get any new Live Update notifications.
Since the component has a dependency to a third party control which needs to be fixed first before Ecodial, we are waiting for them to provide the fix. As soon as we have the fix ready, we will release another patch.