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How to upgrade the firmware on Energy Server COM'X 200, 210 or 510 via the web page or USB port?

Issue
User is inquiring on how to upgrade firmware on Energy Server COM'X 200, 210 or 510.

Product Line
COM'X 200 (EBX200)
COM'X 210 (EBX210) 
COM'X 510 (EBX510)

Environment 
Instructions for upgrading firmware on a COM'X

Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance. 

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*


*Warning: Installation and maintenance of this device should only be performed by qualified, competent personnel.*


Firmware on the COM'X can be updated through the COM'X web page or through the USB port on the COM'X front panel.

Upgrading via the Web Page:
  1. Download the latest version of the COM'X 200, 210, or 510 firmware.
  1. Log into the COM'X web page and click the Maintenance tab.
  2. Click the System Settings sub tab.
  3. Click Browse in the Firmware upgrade collapsible menu.
  4. Select the firmware that was downloaded in step 1 and click Open. 
  5. Click Upgrade Firmware. The message "Application not reachable" is displayed during the upgrade.
  6. Wait for the COM'X to reboot which can take up to 10 minutes. The power LED turns green when the reboot is complete.
  7. Log into the COM'X Web page.
  8. Check that the new firmware has been installed in the About page.

Screen Shot of COM'X 200 web page:




Upgrading via the USB Port:
  1. Download the latest version of the COM'X 200, 210, or 510 firmware and save the firmware file to the root of a USB memory key.
  1. ​Rename the file: upgrade.sp1.
  2. Make sure there is no file, located at the root of the USB memory key, with a name that is the same as the Serial Number of the COM'X.
  3. Power down the COM'X.
  4. Insert the USB memory key in the USB port located on the front of the COM'X.
  5. Power up the COM'X.
  6. Wait for the COM'X to reboot, which can take up to 10 minutes. The power LED turns green when the reboot is complete.
  7. Log into the COM'X Web page.
  8. Check that the new firmware has been installed in the About page.
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