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EM4800 series meter error "Failed to load the unit"

Issue:
 
Using the EM4800 configuration tool and the following error occurs:
 
"Failed to load the unit. Network retrieval returned an error"
 
 
Product Line:
 
EM4800
 
Environment:
 
EM4800 Configuration tool
 
Cause:
 
The configuration tool is returning an error due to network access.
 
Resolution:
 
Turn Windows Firewall and anti virus settings off.
 
Ex Windows 7:
Control Panel > System and Security > Windows Firewall > Turn Windows Firewall on or off
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