Technical FAQs

Ask a Question

TSXUSBMBP keeps dropping off the network after the PC hibernates.

Goals and Symptoms
TSXUSBMBP keeps dropping off the network after the PC hibernates.

Facts and Change
TSXUSBMBP

Causes and Fixes
This is not a TSXUSBMBP product related problem.  The issue is related to the behavior of the hibernation function for the Windows
operating system. Hibernation has been known to cause problems with USB connected devices (see article at
'http://support.microsoft.com/en-us/kb/2940217)'   

To resolve the issue, try disabling any 'USB selective suspend' power settings for the USB and retest.

To disable the setting:
  • Open the Power settings control panel.
  • Click on 'Change Advance Power Setting'
User-added image.
 
  • Click on the drop down arrow.
  • Select a power plan (i.e., Balanced, etc.)
User-added image
 
  • Change the settings from enabled to disabled
  • Click on Apply.
  • Click on OK.
User-added image
 
Was this helpful?
What can we do to improve the information ?