Technical FAQs

Ask a Question

Power Monitoring Expert 7.2.2 , 8.x - Floating License Manager Install Failure

Issue
PME Installer fails on the step "Install the floating license manager" with the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. 
Action SE_InstallLMAdminCA, location: C:\Users\!Powerlogic!\Desktop\FloatingLicenseManager\lmadmin-i86_n3-11_11_1_1.exe, 
command: -DUSER_INSTALL_DIR="C:\Program Files (x86)\Schneider Electric\Floating License Manager\FLEXnet Publisher License Server Manager\" -DHTTP_PORT_NUMBER=8090 -DLIC_PORT_NUMBER=0 -i silent



Product Line
Power Monitoring Expert for Data Center 7.2.x
Power Monitoring Expert for Health Care 7.2.x
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.x

Environment
Power Monitoring Expert installer

Cause
There are three possible causes for this error:

  1. JavaRuntime is not installed, or only the 64 bit version is installed and not the 32 bit one.
  2. The User is not logged in as a Local Administrator.
  3. A newer version of Java (Java 8) is already installed on the server which is not recognized by the PME installer.

Resolution

Prior to installing the required version of the Java or uninstalling the not required version, it is always helpful to know the current Java version running on the machine (if there is any Java version installed at all).

Method 1

In the command prompt (Start/Search>cmd), type, java -version



Method 2
Look into the control panel



Here are the Resolutions for the three possible causes mentioned above:

Resolution 1:
- Uninstall all instances of Java from the Program and Features option of control panel.
- Install the JavaRuntime manually from the PME 7.2 install media "..\setup\SetupSupport\Licensing\JavaRuntime\x86\jre1.7.0_02.msi". 
- Reboot the Server
- Run the installer again and the Floating Licence Manager will install successfully.


Resolution 2:
- Log in using a Local Administrator account (not a Domain Admin) and re-run the Floating License Manager installer. 

Resolution 3:
- This error also comes up if a newer version of Java is already installed. Uninstall the newer version of Java, then repeat steps 1.

Note : Please also make sure the installer is run as a local administrator

 

Was this helpful?
What can we do to improve the information ?