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Data Log Viewer displays "no records found" in Vista

Issue
User gets " No records found" message when they click on a Data Log Viewer in Vista. This Data Log Viewer is linked to a Data Recorder that is known to have records completed and the data is in the database. 

Product Line
ION Enterprise 
StruxureWare Power Monitoring
Power Monitoring Expert

Environment
Schneider Electric Power Monitoring Software Application

Cause
One cause may be that ION services did not refresh automatically

Resolution
1. Open a command prompt and type services.msc to open the services console
2. Find the ION Query Service 
3. If the service is not running, right click and select start
4. If the service is running, right click and select restart
5. Go back into Vista and verify that the Data Log Viewer is now displaying the selected data













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