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When a user attempts to open an ION meter template, the Query Server or the Log Inserter in Designer the following errors occur:
the communications server is not responding to tree request on .
-- the communications server on. should be restarted
designer cannot contact the tree manager on the station:
please fix the problem and try again
In Task Manager, validate.exe *32 and treemon.exe *32 processes would terminate shortly after a meter template was opening in Designer.
The following error is in Windows Event Viewer:
Log Name: Application
Source: Application Error
Date: 2/21/2014 1:18:54 PM
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: awrem32.exe, version: 188.8.131.526, time stamp: 0x464443dd
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0150010
Fault offset: 0x0008477b
Faulting process id: 0x192c
Faulting application start time: 0x01cf2f39b03c1fb3
Faulting application path: D:\Program Files (x86)\Symantec\pcAnywhere\awrem32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 006e35a9-9b2d-11e3-bbc6-782bcb3411f6
ION Enterprise 6.0
The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors.
More information can be found here:
In the above case PCAnywhere was installed.
Install most recent operating system service pack and updates.
If third party software program has any updates or service packs available, install them too.