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Goals and Symptoms
Using ION Enterprise 5.6 Service Pack 2 (SP2) on a Windows XP Pro SP3, it is possible that real time data can be updating in Vista, but when Webreach is opened there is no real time data for any meters, just blanks. Repairing MDAC 2.81 has been found to resolve the issue.
- Real time data in Numeric objects in Webreach show blanks (no N/A or '...')
- All other KB articles for troubleshooting Webreach real time data do not work to resolve this issue.
- No Windows Event log errors
- ION Enterprise Setup log errors can be found to be the cause of real-time data not working.
Facts and Changes
Real time Realtime OR Real-time data
Blank OR Blanks
Windows XP Pro SP3, SP2
Causes and Fixes
Problems with Microsoft's MDAC component in Windows XP.
Follow Method 2 of this Microsoft KB article to repair the MDAC.
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