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Goals and Symptoms
ION Enterprise PC was moved from "meter hub" to docking station. After reconnecting to the local area network (DHCP based). After re-opening Designer, a device communication error is received.
Causes and Fixes
Changing the Networking Preferences on an ION Enterprise server without re-booting, or completely restarting ION Enterprise can leave the site communication server in a state of confusion, where it is trying to use the old networking preferences. Testing using ION Setup to try to connect to the meter works just fine. Under this circumstance, a re-initialization of the ION Enterprise services is most likely all that is required. To do this:
After this, Test communications in ION Designer & ION Vista. If communications to the meter have been lost for a substantial period, ION Log Inserter communications (i.e. uploading meter logs) may be heavy displacing ION Designr and ION Vista communications for some time. If this is an issue, you may want to disable the ION Log Inserter service temporarily to enable other communications to occur.
Key words and phrases:
Last Revised: 31 May 2008
Applies To: ION Enterprise
Original Author: LS
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