Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Welcome to the Schneider Electric Global Website×
This applies to any version of System Manager Software (SMS) version 4.2.
This issue is related to the path of the temp files directory. If this path name is too long or contains spaces, the install has trouble resolving the path and cannot create the temporary files necessary for the install.
To resolve the issue, change the location of the Windows temp files directory to a path without spaces. To do this, right click on My Computer and go to Properties. Select the Advanced tab. Click on Environment Variables. "Edit" the paths for both the TMP and TEMP variables to a location that does not have any spaces in the path name (Ex: C:\Temp). Run the install again.