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Do not get the logon screen for WEB3000 after applying System Manager Software (SMS) service update 3.3.2.3 and service pack.

Goals and Symptoms

Do not get the logon screen for WEB3000 after applying System Manager Software (SMS) service update 3.3.2.3 and service pack. It was working fine with SMS3000 version 3.3.2.2, but never got the login screen after installing service update 3.3.2.3 and service pack 3.3.2.3.

Causes and Fixes

One resolution is to reinstall the latest version of Microsoft Data Access Components (MDAC version 2.8 SP1 was the version installed at the time of this resolution).

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