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1) Go to Tools > Internet Options.
2) Click on the Advanced tab.
3) Under the Browsing list heading, make sure "Use Passive FTP (for firewall and DSL modem capability) is unchecked.
(Note: If the FTP frames are not loading at all or you get a "Page Cannot Be Displayed" error, make sure that "Enable folder view for FTP sites" is checked.)
EGX100, EGX200, EGX300, PM8ECC