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FTP Site for EGX/ECC in Internet Explorer Searches but Never Loads

Product Range
EGX200/400
EGX100/300
PM8ECC
ECC21

Environment
FTP

Resolution

  1. Go to Tools (the Gear in the top right of the browser) > Internet Options.
  2. Click on the Advanced tab.
  3. Under the Browsing list heading, make sure "Use Passive FTP (for firewall and DSL modem capability) is unchecked.


Note: If the FTP frames are not loading at all or you get a "Page Cannot Be Displayed" error, make sure that "Enable FTP folder view (outside of Internet Explorer)" is checked.

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