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How to Setup Scheduled Printing in Advanced Reports - Crystal Enterprise.

Goals and Symptoms

Summary


  • The user can print reports manually but when a report is scheduled to print the user gets an error No default printer. The Crystal Report Job Server must be running with an account that has permission to the printer in use.

     

    Symptoms

    The user can print reports manually. When a report is scheduled to print the user gets an error No default printer.

Causes and Fixes

Cause
The Crystal Report Job Server service is not running with a Windows Account that has permission to the printer.

 

Resolution

1. Establish a user account that has access to the printer.

2. Open Start>Programs>Crystal Enterprise 10>Crystal Configuration Manager

3. Stop the Crystal Report Job Server

4. Right-click on the Crystal Report Job Server and select properties.

5. In the Logon as box in the properties tab, uncheck System Account. Change the user account and password to the user that has access to the printer.

6. Start the Crystal Report Job Server and close Crystal Configuration Manager.

 

More Information

The Advanced Reports help incorrectly states to configure the Crystal Management Server instead of the Crystal Report Job Server in the Scheduling Execution of a Report help topic.

 

Attachments

Article in Word document form:
(Removed File URL: 189500_3C7A/How_to_Setup_Scheduled_Printing_in_Advanced_Reports_-_Crystal_Enterprise..doc)(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/c7405c7416f8ffffc125739c001b94c8/fl_block_5/0.604?OpenElement&FieldElemFormat=gif)

  • (Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/c7405c7416f8ffffc125739c001b94c8/fl_block_5/0.2F92?OpenElement&FieldElemFormat=gif)

    Last Revised: 18/7/2007

    Public

    All content © 1992-2007 Schneider Electric

     


Legacy KB System (APS) Data: RESL189500 V1.0, Originally authored by KBAdPM on 11/23/2007, Last Edited by KBAdPM on 11/23/2007
Related ranges: System Manager 4.0, SMS Add-on
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