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Possible Reason for Firmware Failure in 7300

Goals and Symptoms

Firmware upgrade fails in ION Setup and the Device Upgrader, but does not have a specific error code. A general message of Operation Failed! or Upgrade Failed at… is given. This will explain the possible reason for a failure.
The firmware upgrade fails immediately.

Facts and Changes




Device Updater



NAK: Target unsupported

Checking firmware file integrity

Timed out processing:

Causes and Fixes

See attached ION Knowledge Base article.

  • Original article#12666

    Internal PMO/PMC

    All content © 1992-2007 Schneider Electric

Legacy KB System (APS) Data: RESL188797 V1.0, Originally authored by KBAdPM on 11/03/2007, Last Edited by KBAdPM on 11/03/2007
Related ranges: ION7300
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