Technical FAQs

Ask a Question

Background of GFX drawing is missing in the System Manager Software Web Client

Goals and Symptoms

The drawing works fine in the System Manager Software (SMS) Setup Utility v 4.0 but the background is missing when viewed through the Web client (Value Blocks, Background Colors, Function Blocks, etc. are visible).

Facts and Changes

Typically GFX diagrams use a background that is a Windows Meta file (.wmf).

Causes and Fixes

The version of the .wmf file used for the background could be an older version that is not being interpreted correctly. Use Visio to open and re-save the .wmf file.


  • Visio 2003 (or higher) is the recommended version.
Was this helpful?
What can we do to improve the information ?