Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
Most important text from above screenshot:
Initializing report generator
Starting report: ....
alper: Querying <ion.ETH7600>Data Rec 15
alper: Validating records
*WARNING* alper: Adding leading missing records
*WARNING* alper: CANCELING validation due to unexpected rec... <message cut off in screenshot>
Saving report as: c:\...
*WARNING* Recipients not emailed - no mail system installed
Finished report: dememe
Click the Close button to view the report.
Facts and Changes
Causes and Fixes
Reporter uses Excel to send a copy of the report via email. This only works on a MAPI-enabled system.
To narrow down the problem, try the following 3 things:
1. Ensure that Excel can send email.
a) Launch Excel, and go to File > Send To > Mail Recipient (As Attachment). A new email should be created with the .xls as an attachment.
b) Send this email to the desired email address.
c) If cannot successfully perform the above, check that all mail settings are correct in Outlook.
2. Run the attached 'Mail System Test.xls' Excel macro and report the results.
a) Go to Tools > Macro > Security > Medium.
b) Reopen this file and select Enable Macro.
c) Go to Tools > Macro > Macros... and select 'MailerCK, and click Run.
3. Obtain the report template file and test whether or not it works on your machine. You can find the report template file in the following directory:
x:\Program Files\Power Measurement\ION Enterprise\config\reports
The following is the code for the Mail System Test.xls macro:
'This checks what mailer is installed on your system.
Select Case Application.MailSystem
MsgBox "Mail system is: Microsoft Mail."
MsgBox "Mail system is: PowerTalk."
MsgBox "No mail system installed!"