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A blank page is returned for the ConneXium 'TCSESM' web page in Vista

Goals and Symptoms

A blank page is returned for the ConneXium 'TCSESM' web page in Vista.

Facts and Changes

All ConneXium 'TCSESMxxxxxxxx' switches version 4.1.

Causes and Fixes


A blank page is returned for the ConneXium 'TCSESM' web page in Vista.

This could happen if one of the following conditions exist.

  • The Java Runtime that is installed on the PC is not at version 6.11 or later.
  • There is more than one (1) version of the JAVA Runtime installed on a PC and the Java Runtime is
at version 6.11 or later.


If the Java Runtime version is not at version 6.11, update it, to resolve the problem:

If there is more than one version of the Java Runtime installed on the PC, the problem can be corrected
by using the following steps:
  • Click on Tools\Internet Options in the Internet Explorer window

  • Clear the Internet Explorer cache.by clicking on the 'Delete' button for the 'Temporary Internet files'
  • Click on 'Apply'.
  • Click on 'OK'.

  • Uninstall all Java Runtime installations.
  • Re-install Java Runtime version 6.11 or later.

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