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How do I perform basic communications troubleshooting steps on Powerlogic devices with Modbus communications?
Cm2000, Cm3000, CM4000, PM800, PM700, PM5000
EGX 100, 200, 300, 400
A PowerLogic device is experiencing communications problems and will require troubleshooting.
- If using an EGX or ECC card
Ping the EGX/ECC card IP address
If unable to ping: How to determine the IP address
If able to ping: Access the Webpage and write down the communication parameters (Baud rate, parity).
- Check the baud rate and parity on the serial device and make sure it matches the settings on the gateway
- Check device list on the webpage and make sure that the device that is not communicating is in the list with the correct Device ID
- Check DIP switches on the EGX/ECC card (see EGX/ECC installation manual)