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ION EEM 3.5, 3.7 3.8, 3.9, 3.9 SP1, 3.9 SP2, 3.95, 3.95 SP1
Internet Explorer 5 & lesser: Upgrade to Internet Explorer version 6 or greater for ION EEM to function correctly.
Internet Explorer 6: Set the Security settings in Internet Explorer to Medium instead of high.
Internet Explorer 7 & 8: Set the Security settings in Internet Explorer to Medium-Low (default for local intranet).
How to Change the Security Settings:
1. Go to Tools -> Internet Options
2. Select the Security tab
3. Select Local Intranet
4. Click on Custom Level button
5. Select the security level. (ex. Medium-Low)
6. Click Apply and OK
Note: Most general ION® EEM users should be able to use Medium-High on Internet Explorer 7 & 8 however issues can occur when performing administrative tasks. Such a scenario would be recommended where you have an admin user in the intranet zone that performs all the administrative tasks with Medium-Low or lower settings. General users of EEM (for reports, trending, etc.) can then which use EEM over the internet, where a higher level of security is critical, by setting the security level to Medium-High. ION® EEM will not function with Internet Explorer security level High.