Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
When viewing data from a BCPM in StruxureWare Power Monitoring's Vista or Web Application's Diagrams the values are not displayed and the boxes are highlighted dark green/olive/brown color. When hovering your mouse cursor over the box, the follow message is displayed:
System error. The source returned an unexpected result. "Unexpected ION Exception code 'NotSupported' - Illegal data address."
Facts and Changes
SPM, PME, StruxureWare Power Monitoring, Power Monitoring Expert
Causes and Fixes
With firmware version 1.012 of the BCPM, the register mapping had some slight changes. Vista screens in StruxureWare 7 were updated to reflect these changes. Individuals who are running a earlier firmware version and StruxureWare 7.0 and later may see this issue.
Upgrading the BCPM firmware to 1.012 or later will correct this issue. The latest firmware is available from powerlogic.com and DLF3000 is used to upgrade the firmware of the meter.