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Goals and Symptoms
For BCPM, BCM, and Acti 9 Smartlink device types, if custom channel/circuit names have been applied, any default channel/circuit names do not update to the Administrator user account language if the language is changed after one of these devices is added.
This can be observed under Monitoring > Real Time Data > Single Device Pages for the mentioned device types.
Causes and Fixes
The Administrator user account language is changed after a user has applied changes to any channel/circuit names for the devices above. This occurs because a static configuration file is created after any changes are applied to the channel/circuit names.
Follow the steps below to reset the default channel names to the Administrator user account language.
NOTE: The following steps will delete custom channel names, and you will have to re-enter any custom names afterward. Channel names are the only information that is reset.