Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
For BCPM, BCM, and Acti 9 Smartlink device types, if custom channel/circuit names have been applied, any default channel/circuit names do not update to the Administrator user account language if the language is changed after one of these devices is added.
This can be observed under Monitoring > Real Time Data > Single Device Pages for the mentioned device types.
Causes and Fixes
The Administrator user account language is changed after a user has applied changes to any channel/circuit names for the devices above. This occurs because a static configuration file is created after any changes are applied to the channel/circuit names.
Follow the steps below to reset the default channel names to the Administrator user account language.
NOTE: The following steps will delete custom channel names, and you will have to re-enter any custom names afterward. Channel names are the only information that is reset.
Sign up for all the latest solutions, offers and best practices straight to your inbox.
We are excited that you have joined the group. You will receive your welcome email soon describing the program and what to expect in the upcoming weeks. Enjoy!