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When logging into ION Setup 3.0, the user see the error "Unknown User".
The credentials are being typed correctly.
Upgrading from ION Setup 2.2 to 3.0
The customer has an older version of ION Setup already installed on the machine and the two version are conflicting. OR, if customer doesn't remember their credentials and they get unknown user error.
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop)*