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Firmware related issue.
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.
*Warning: Be sure all other software, is not connected to the meter.*
Use the following link to download the DLF-3000 software:
The attached tutorial will walk you through how to update the firmware of PM5350 meter using DLF-3000 software and serial communication: