Technical FAQs

Ask a Question

Error when running StruxureWare Power Monitoring Report: "An error has occurred during report processing."

The user receives the following error when trying to run a Web Reporter report:

An error has occurred during report processing.
Query execution failed for dataset 'ReportView_TabularData'.
For more information about this error navigate to the report server on the local server machine, or enable remote errors 

When looking in Management Console -> System Log Events, there is an error stating that the timeout period for reporting was hit at 300 seconds.

ION Enterprise 6.0
StruxureWare Power Monitoring 7 (SPM)
Power Monitoring Expert 7.2 and 8 (PME)

Web Reporter

The report is taking too long to generate.

There are three things the user can do.

1) The amount of time it takes to run a report is directly proportional to the amount of free memory on the machine. The user can add more ram to increase the speed of report generation.

2) The user can increase the timeout from 300 seconds to 600 seconds in StruxureWare Power Monitoring - Management Console
(Tools -> Reporting Configuration -> Reporting Configuration Manager)

3) The user can break up the report into smaller reports which will take less time to generate.

Was this helpful?
What can we do to improve the information ?