Technical FAQs

Ask a Question

Tenant Metering Software (TMS) 1.5 print statements open in Microsoft Word and not in Internet Explorer

Goals and Symptoms

Issue
When statements are generated for printing, they are first displayed on the screen in Microsoft Word for viewing instead of the default Internet Explorer.

Causes and Fixes

Cause

The program that opens up .html/.htm files has been changed from the default Internet Explorer to Microsoft Word or another program.


Resolution

Change the default program that opens up .html files.

1. Right click any .html or .htm file and click properties.
2, Click on the Change button on the properties window.
3. Change the default program to Internet Explorer. If Internet Explorer is not on the list, click Browse button and search for it on your system.
4. Apply the changes.


Was this helpful?
What can we do to improve the information ?