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What is the Real Time Monitoring offering with Powerlogic/ION Priority and Premium Support?

Issue
Marketing documentation and information on the Real Time Monitoring (RTM) offering for Priority, Premium and Premium Plus support contracts of Schneider Electric's Powerlogic\ION products.
Customer facing documents for those with questions about the Real Time Monitoring (RTM) software.

Product Line
Priority, Premium and Premium Plus support contracts

Resolution
Real Time Maintenance (RTM) service informs about the system’s health, status, and performance – that means the entire solution is more reliable.
Attached to this article are pdf resources further explaining RTM.
For more information on RTM like system requirements the following link is the website for the software used: https://www.ks-soft.net/hostmon.eng/index-sysreq.htm
Below are some frequently asked questions.

What software does RTM use and what do I have to install on my machine?
RTM uses Advanced Host Monitor by KS-Soft. All that is required on your machine is a light-weight agent that can be run as a service.

Does RTM support proxies?
Yes. If your company uses a proxy for internet traffic, RTM can be configured to also use the proxy.

What does RTM monitor?
- RTM monitors the total health of your system to keep downtime at a minimum. RTM monitors the following aspects of your computer:

  • · CPU usage %
    · Drive space usage
    · SQL Server alive check
    · Internet Information Services alive check
    · Critical services used by PowerLogic System Manager Software, ION Enterprise, or other PowerLogic software installed.

Does RTM make changes to my system or perform corrective actions?
- RTM is for monitoring only. It does not make any changes to your system or apply any corrective actions. It will notify, via email, your Schneider-Electric representative in the event that a test result falls outside the acceptable range.

How much traffic will this generator on my network?
- There is very minimal impact on bandwidth when running RTM. Most of the tests are designed to only check the servers status on an hourly basis. The few tests that watch critical PowerLogic services report every 15 minutes, but each result only sends a small amount of data back to the server.

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