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Total Energy Readings in ION Setup are different from the CM4000 (CM4) meter display

Goals and Symptoms

Symptoms
Energy readings in ION Setup version 3.0.12242.01 are different when compared with energy values read directly from the meter display (3 phase total energy).

Facts and Changes

Environment

ION Setup 3.0.12242.01 or earlier

Causes and Fixes

Cause

This is caused by a incorrect register mapping in this version of ION Setup.


Resolution

In order to rectify the problem, do one of the following:

A. Upgrade to the latest version of ION Setup

B. Modify the RealTime.pml document to have ION Setup show the correct values

1. In Windows Explorer navigate to 'Tables' folder in ION Setup installation directory and select the respective folder according to the meter type; for example:

... \ION Setup\Tables\CM4000\CM4000 for a CM4000
... \ION Setup\Tables\CM4000\CM4250 for a CM4250
... \ION Setup\Tables\CM4000\Default default selection (this applies when 'Default' is selected under 'Display' tab in device property in ION Setup)


Note: Here is to find out what template option is selected when adding the meter in ION Setup:


2. Open 'RealTime.pml' in Notepad (for safe guarding, keep a copy of the file before making modifications).

3. Scroll down to section [PAGE3] and replace the content with:

[PAGE3]
LABEL=Energy
GRIDLINES=None
ROWS=6
COLUMNS=4
R1C2=Total
R1C3=In
R1C4=Out
R2C1=kWh
R3C1=kVARh
R4C1=kVAh
R2C2=41716,69,0,kWh Total
R2C3=41700,22,0,kWh In
R2C4=41708,22,0,kWh Out
R3C2=41720,69,0,kVARh Total
R3C3=41704,22,0,kVARh In
R3C4=41712,22,0,kVARh Out
R4C2=41724,22,0,kVAh Total
R6C2=48000,1,30078,Reset Energy

SCALENUM=5
SCALE1=0,1,Value
SCALE2=0,2,Value
SCALE3=0,3,Value
SCALE4=0,4,Value
SCALE5=43214,8,Divide

4. Save and close the file.

In case ION Setup was connected to the meter during the change, it may be necessary to disconnect / reconnect for the changes to take effect.

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