Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Don’t miss the latest events, videos, or articles. It’s all in our news bulletin.Sign up now
Schneider Electric Global Website×
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
Energy readings in ION Setup version 3.0.12242.01 are different when compared with energy values read directly from the meter display (3 phase total energy).
Facts and Changes
ION Setup 3.0.12242.01 or earlier
Causes and Fixes
This is caused by a incorrect register mapping in this version of ION Setup.
In order to rectify the problem, do one of the following:
A. Upgrade to the latest version of ION Setup
B. Modify the RealTime.pml document to have ION Setup show the correct values
1. In Windows Explorer navigate to 'Tables' folder in ION Setup installation directory and select the respective folder according to the meter type; for example:
... \ION Setup\Tables\CM4000\CM4000 for a CM4000
... \ION Setup\Tables\CM4000\CM4250 for a CM4250
... \ION Setup\Tables\CM4000\Default default selection (this applies when 'Default' is selected under 'Display' tab in device property in ION Setup)
Note: Here is to find out what template option is selected when adding the meter in ION Setup:
2. Open 'RealTime.pml' in Notepad (for safe guarding, keep a copy of the file before making modifications).
3. Scroll down to section [PAGE3] and replace the content with:
4. Save and close the file.
In case ION Setup was connected to the meter during the change, it may be necessary to disconnect / reconnect for the changes to take effect.