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Goals and Symptoms
When viewing a real time trend in the SMS Webclient (SMSWeb), the user gets a blank white screen on the web page.
Facts and Changes
Real Time Trends
Causes and Fixes
The blank screen may be caused by the server name containing a special character, either an underscore, dashes, or etc...
Access the webclient using the IP Address from any remote PC or "localhost" if on the server.
Correct the Server Name
1. To change a server name, the user will need to uninstall SMS, rename the server and then reinstall SMS.
2. If the user wants to rename the server without a reinstall, please be aware that multiple steps must be taken and the user should contact Technical Support at 615-287-3400.