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Blank screen when running a Real Time Trend in SMS Webclient

Goals and Symptoms

Symptoms
When viewing a real time trend in the SMS Webclient (SMSWeb), the user gets a blank white screen on the web page.

Facts and Changes

Real Time Trends

Causes and Fixes

Cause

The blank screen may be caused by the server name containing a special character, either an underscore, dashes, or etc...
Example: "http://SMS-Serve/PowerlogicWEB/"


Resolution

Workaround

Access the webclient using the IP Address from any remote PC or "localhost" if on the server.
Example: "http://localhost/PowerlogicWEB/"


Correct the Server Name

1. To change a server name, the user will need to uninstall SMS, rename the server and then reinstall SMS.
2. If the user wants to rename the server without a reinstall, please be aware that multiple steps must be taken and the user should contact Technical Support at 615-287-3400.


Legacy KB System (APS) Data: RESL209103 V1.0, Originally authored by MaTh on 09/14/2012, Last Edited by MaTh on 09/14/2012
Related ranges: System Manager 4.3, System Manager 4.2, System Manager 4.0
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