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When saving an email task, an error "Violation of primary key constraint 'PK_CS_ALARM_TASK_MAIL_ADDRESS'. Cannot insert duplicate key in object 'dbo.CS_ALARM_TASK_MAIL_ADDRESS'" is displayed

Goals and Symptoms

Symptoms
The following error is displayed after trying to save a email task in System Manager Software (SMS):

Violation of primary key constraint 'PK_CS_ALARM_TASK_MAIL_ADDRESS' . Cannot insert duplicate key in object 'dbo.CS_ALARM_TASK_MAIL_ADDRESS'.

Causes and Fixes

Cause

This is caused by having a duplicate 'To:' address.


Resolution

Remove the duplicate 'To:' address to save the task without an error.


Legacy KB System (APS) Data: RESL207454 V1.0, Originally authored by MaTh on 02/21/2012, Last Edited by MaTh on 02/21/2012
Related ranges: System Manager 4.3, System Manager 4.2, System Manager 4.0
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