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Goals and Symptoms
When the user tries to access the Active Pager Module (APM) webpage (eSolutionsWeb), the following message is displayed in Internet Explorer:
Internet Explorer cannot display the webpage
There are no other errors in Windows event viewer.
Causes and Fixes
HTTP Keep-Alives are disabled in Internet Information Services (IIS)
"Enable HTTP Keep-Alives" must to be checked in IIS
1. Open IIS. Start>Control Panel>Administrative Tools>Internet Information Services (IIS) Manager
2. Expand Web Sites
3. Right-click on PLeSolutionsWeb (Server operating systems only)
4. Select Properties
5. On the Web Site tab, check "Enable HTTP Keep-Alives"
6. Click Apply and OK
Note: In Windows XP, right-click on Default Website and select properties to enable HTTP Keep-Alives