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"You do not have the administrative rights to view this page" when accessing the setup tab in Active Pager Module (APM) 6.x

Goals and Symptoms

Symptoms
When accessing the Setup page of APM, the following error message is displayed:

You do not have the administrative rights to view this page

Or

You do not have the security to view this page

Causes and Fixes

Cause

The windows user account is not a member of the APMAdmin, APMControl, and APMUser groups.


Resolution

To add the user to the APM groups:

1. Go to Control Panel-->Administrative Tools--> Computer Management
2. Under System Tools select Local Users and Groups
3. Select Users, and right click on the username that is being used
4. Click on properties, then go to "Member of" tab
5. Add APMAdmin, APMControl, and APMUser and apply changes
6. The user must log off Windows before the changes take affect

It is also a good idea to add the webpage to the trusted sites zone in Internet Explorer:

1. In Internet Explorer go to Tools->Internet Options
2. Click on the Security tab
3. Click on trusted sites, and click on the Sites button
4. Under "Add this site to the zone", enter http://computername/ (substitute "computername" with actual name of computer) and click OK

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