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"Page cannot be displayed" or "Internet Explorer Cannot Display The Webpage" when browsing to the PowerLogic Webclient (PowerLogicWeb)

Goals and Symptoms

When the user tries to access the System Manager Software (SMS) Webclient, the following message is displayed in Internet Explorer:

Internet Explorer Cannot Display The Webpage


Page cannot be displayed

The following DCOM error message is displayed in the Windows System Event Log:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {A9E69610-B80D-11D0-B9B9-00A0C922E750} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

SMS is installed on a Windows Server 2003 machine.

Browsing to http://localhost/ may give the following error message:

Service Unavailable

Changing the identity on the default app pool allows the user to access http://localhost/ and see a "Under Construction" message

Causes and Fixes


If Internet Information Services (IIS) isn't installed initially with the operating system and service pack 2 is then applied, installing IIS from the original media will cause IIS not to publish ASP files and consistently throw error messages when asked to build and display a page.


Download and re-install Windows Server 2003 Service Pack 2 (32-bit x86) from

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