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When installing Tenant Metering Software Commercial Edition(TMSCE v2.5), the following error is displayed: "PowerLogic Billing setup failed" or "PowerLogic Metering setup failed"

Goals and Symptoms

Symptoms
When installing Tenant Metering Software Commercial Edition (TMSCE v 2.5), the following error may be displayed:

"PowerLogic Billing setup failed" or "PowerLogic Metering setup failed"


In the Windows Event Viewer, the Application log will show the following error committed by the source MsiInstaller:

Product: PowerLogic Billing --1:AddPrinter:

The printer already exists.
(1802)


This error will only be seen on machines that previously had TMSCE v2.5 installed on.

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Causes and Fixes

Cause

TMSCE installs a printer driver called "easyPDF SDK5". If any program in the past has executed a print command to this virtual printer, there will be a pending document causing the printer to not uninstall.


Resolution

Delete the printer from Windows

1. Open Windows Control Panel
2. Select Printers and Faxes
3. Delete the printer "easyPDF SDK 5"
4. Continue the install of TMSCE

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