Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
When installing Tenant Metering Software Commercial Edition (TMSCE v 2.5), the following error may be displayed:
"PowerLogic Billing setup failed" or "PowerLogic Metering setup failed"
In the Windows Event Viewer, the Application log will show the following error committed by the source MsiInstaller:
Product: PowerLogic Billing --1:AddPrinter:
The printer already exists.
This error will only be seen on machines that previously had TMSCE v2.5 installed on.
Causes and Fixes
TMSCE installs a printer driver called "easyPDF SDK5". If any program in the past has executed a print command to this virtual printer, there will be a pending document causing the printer to not uninstall.
Delete the printer from Windows
1. Open Windows Control Panel
2. Select Printers and Faxes
3. Delete the printer "easyPDF SDK 5"
4. Continue the install of TMSCE