Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
After a user has replaced a Network database with a new Network Database from the System\etc folder and then tries to add a device in Management Console, they may see the below (screenshot) error message:
Note: The error message will appear when the user tries to click on OK to save the setting.
Exception of type 'ManagementConsole.Common.ManagementConsoleException' was thrown.
Causes and Fixes
This message can be caused by:
A. The ionsng.dll file has become corrupt
B. The user did not enter the Product Key for their ION software
A. Re-register the ionsng.dll by following the steps in RESL189281
B. Enter the product key using the License Manager under TOOLS in Management Console, as shown below.