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When the user tries to add a device in Management Console, they see the error "Exception of type Management Console.Common.ManagementConsoleExxception' was thrown"

Goals and Symptoms

Issue
After a user has replaced a Network database with a new Network Database from the System\etc folder and then tries to add a device in Management Console, they may see the below (screenshot) error message:
Note: The error message will appear when the user tries to click on OK to save the setting.

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Exception
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Exception of type 'ManagementConsole.Common.ManagementConsoleException' was thrown.
<OK>
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Causes and Fixes

Cause

This message can be caused by:

A. The ionsng.dll file has become corrupt

B. The user did not enter the Product Key for their ION software


Resolution

A. Re-register the ionsng.dll by following the steps in RESL189281
B. Enter the product key using the License Manager under TOOLS in Management Console, as shown below.


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