Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Schneider Electric Global Website×
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
From the computer attempting to install an ION Enterprise Client on, the following symptoms are present:
- Pinging the Primary server's IP address works while pinging the computer name fails.
- The client computer cannot resolve the Primary server's computer name either.(ie: \\<computer_name> does not work)
Causes and Fixes
In cases where the ION Enterprise server and Client are located on a public or separate network, you may not be able to see the server by computer name. In this case, use the Enable LMHOSTS Lookup parameter in the TCP/IP network settings of the client.