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Goals and Symptoms
From the computer attempting to install an ION Enterprise Client on, the following symptoms are present:
- Pinging the Primary server's IP address works while pinging the computer name fails.
- The client computer cannot resolve the Primary server's computer name either.(ie: \\<computer_name> does not work)
Causes and Fixes
In cases where the ION Enterprise server and Client are located on a public or separate network, you may not be able to see the server by computer name. In this case, use the Enable LMHOSTS Lookup parameter in the TCP/IP network settings of the client.