Technical FAQs

Ask a Question

Waveform captures window is blank (solid color) in System Manager Software (SMS) Setup Utility

Goals and Symptoms

Symptoms
When trying to view a waveform capture in System Manager Software (SMS) Setup Utility, the plot window loads but is blank and displays as a solid color window
Waveforms display correctly in SMSWeb
Opening the waveform from the actual file on the server or directly from the meter yield the same results

Example waveform window:

Causes and Fixes

Cause

The PLWFC.ocx is not registered


Resolution

Register the PLWFC.ocx file:

1. Go to Start and click Run
2. Type "regsvr32 C:\Program Files\Common Files\Square D Shared\PLWFC.ocx" and click Ok


Legacy KB System (APS) Data: RESL200411 V1.0, Originally authored by MaTh on 11/03/2009, Last Edited by MaTh on 11/03/2009
Related ranges: System Manager 3.3, System Manager 4.0, System Manager 4.2, System Manager 4.3
Was this helpful?
What can we do to improve the information ?