Here’s what more than 2,500 business decision-makers around the world say.Download the report
...with the Facility Hero app in hand! Discover how you can optimize your maintenance efforts today.Learn more
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Goals and Symptoms
One of the requirements to upgrade ION Enterprise Server or Client system from either v5.5 or v5.6 to v6.0, is to have Service Pack 2 (SP2) of the relevant version installed prior to the upgrade. Considering that, if an ION Enterprise Server is upgraded to v6.0 before its Client(s) are applied with SP2, this will lead to a failure in upgrading the Client(s) to v6.0. Furthermore, Client(s) will not be able to work with the Server due to a version difference, hence; itll be impossible to apply SP2 due this very same reason.
Causes and Fixes
: If the problem above manifests, modifying the registry key to bypass the Installer requirement would be the solution. Please note that all the changes should be made on the Client Computer. Prior to make changes, its recommended to create a back-up of the registry. To do so:
2) Click File -> Export and then store ALL registries at preferred location.
For 5.5 Systems:
For 5.6 Systems:
Additionally, one also can manually execute the same operation if its preferred. To do so:
2) Navigate to HKEY_LOCAL_MACHINE\Software\Schneider Electric\ION Enterprise\5.6
3) Create or modify the DWORD value called ServicePack and set it to 2 (Please refer to the screen shot)